Some organisations need a CRM. Others need automation, reporting, a client portal or simply a better understanding of how their processes work. We start with the problem, then design the solution around it — and stay on to keep it running well.
Each offer below has a clear outcome and a defined scope, so you know what you're committing to before anything starts. Pricing depends on the complexity of your situation and is always agreed in writing before work begins — a free fit call is the fastest way to confirm which offer fits.
A clear map of your current operation, the bottlenecks holding it back, your technology options and a prioritised roadmap with an investment case — before you commit to building anything. You own the output: take the roadmap to any supplier, including us.
Fee credited in full toward a build started within six months.
Ask about this offerRoles, user journeys, a data model, integrations, a backlog and an implementation estimate — the specification a CRM build should start from, whoever delivers it.
De-risks a bespoke build — before you commit to one.
Ask about this offerA technical, conversion, accessibility, analytics and content review with clear, prioritised actions.
Ask about this offerOne production-ready automated workflow — fixed scope agreed up front — with documented controls and a full handover.
Ask about this offerSenior Business Analyst and delivery leadership for your transformation or systems work — a senior contractor who already knows your operation, without contractor day rates or the cost of a permanent hire.
Ask about this offerPricing depends on the complexity and scope of your situation and is always agreed in writing before work starts. Every engagement is senior-led — no account managers, no juniors learning on your budget.
Understand the problem before building the solution.
Organisations planning change, reviewing processes or considering a new system.
Technology projects often fail because people jump straight to solutions. The wrong assumptions get made, requirements are missed and businesses end up investing in something that does not solve the real problem.
A clear understanding of what needs to change, why it matters and what success looks like. Better decisions, lower risk and projects that start on solid foundations.
A system built around your business, not somebody else's.
Businesses managing customers, members, clients, referrals, applications, renewals or ongoing service delivery.
Many businesses outgrow spreadsheets long before they realise it. Information ends up scattered across inboxes, documents and disconnected systems. Staff rely on memory. Reporting becomes unreliable. Important tasks start slipping through the cracks.
A central system that gives your team a clear view of what is happening, what needs attention and what comes next. Consistent processes, better visibility and information that is easy to find when you need it.
This is how we build. Senior technical capability embedded alongside your team — understanding the operational problem first, then designing, building and deploying the solution directly into your environment. We don't hand over a specification and walk away; we stay accountable from discovery to deployment.
Reduce manual work. Improve consistency.
Businesses spending too much time on repetitive administration, chasing updates or moving information between systems.
As businesses grow, manual processes become harder to manage. The same tasks are repeated by different people. Errors creep in. Bottlenecks appear. Valuable time gets consumed by work that adds little value.
Processes that run automatically and consistently, and systems that talk to each other. Notifications are sent, records are updated and information flows where it is needed, freeing your team to focus on customers and growth.
The system stays reliable, secure and improving after launch.
Organisations with a system Maine Wilson has delivered or taken on, who want it to keep running reliably and improving over time.
Systems are rarely "finished" at launch. Without ongoing hosting, monitoring and support, small issues go unnoticed, security drifts and the system stops evolving with the business — undoing the value of the original build.
A monthly agreement covering hosting, monitoring, maintenance, support and optimisation for systems Maine Wilson has delivered or adopted. One accountable partner, rather than an unlimited, informal support arrangement.
A free fit call is a short, no-obligation conversation about your current challenges. We'll help you understand whether a Business Systems Review or a more defined offer makes sense, and what that might look like.
Afterwards you'll get a written summary of your options — something you can share with your team or trustees.
Book a free fit call